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Freelancing is not a walk in the park.
You'd probably encounter that one "difficult" client.
The one who monopolizes your time and makes unreasonable demands.
The one who bombards you with requests that need to be done immediately.
Relate much?
The thing is...
You need to deal with them.
How?
Join our FLIP Chat & Chill this November 16 at 6 pm as we talk about "Effective Strategies When Dealing with Difficult Clients."
See you be there!
Tacloban city
From North Caloocan
From zamboanga city
Watching from Cagayan de Oro City! Na miss ko na ito..
Hi, Watching from imus cavite.
Hello, Good Evening, Watching from Cebu !
Goood Evening to all
Good evening from Bulacan
Hi watching from bacolod city..watching while on my break working from home here
Good eve evryone! Watching from TMC, Cavite.
Good evening from malolos
Totoo lalo na pag marami ang big boss..
Good evening po.. Watching here in UAE.
Hi! Good morning ! Watching from canada!
Hello dear madam Jing Dalagan watching from QC
Hello po. Thank you for coming 😀
Yung client na nagsabi sa akin na What are you looking for nung nag call interview ako sa akin before ako nag VA Bootcamp, ang hirap niyang kausap as in. Kahit patawanin mo, pa hard-to-get siya, So Sad. Malalaman mo talaga sa una palang kung magkakasundo kayo o hindi.
Maximum tolerance! That's a talent Ms. Glenda!
Wag mo naman takutin, Senpai Phoenix Jackson
I have a client na naishare ko sa FLIP buti nalang mabait siya at nung una palang napatawa ko na siya with the superpowers that I have to lift her emotional heartstrings that is why she gave me options for Payment Methods at nakapag charge ako sa ibang services na gusto niyang paggawin sa akin.We are not just Service Partners but we are real-life friends now.
My Question po for Ms Mai, If clients doing a verbal abuse, can we also rebattle verbally too? Like pag magagalit they always about sayin about some *fu**in job! And so on.. Haha, baka pag gising wala na job.. Hhahaha
Move on na gurl! HAHAHA!
hahahhahah
Good evening. Nalate me watching from Calamba
Naka-move on na ko, hahaha, Ivann.
Yung clients nyo po ba eh nakuha nyo rin sa mga job sites natin like Upwork, OLJ's or private
It's so hard to rebattle online, pwede labas ka sa monitor sir, boxing nalang tayo...
Face-To-Face walang inuurungan, harapain Face-To-Face! HAHAHA!
yes "with you" is you work together you are a team "for you" is parang sya talaga lang me say... with you teamwork.
Yes! Iparamdam sa client na iisa kayo ng goal - his/her success
They need your service and you are there to support them...
"Don't me" - Ms Honey.
Proper phasing din. Check your clients attitude kasi iba iba naman sila. I remember my first client sobrang strict nya to the point na mag resign na ako first day palang. What I did was nianalyze ko si client and nahuli ko kiliti nya and never ako nag burn ng bridge and nag build pa ako. Till now may communication kami and nahehelp ko sya minsan and she still wants me to be part of the team.
Parang babae lang yan, hanapin mo ang kiliti.
Ivann de Peralta yup. Kasi nung nahuli ang kiliti biglang bait sakin and nag sorry pa sya pag alam nyang nag cross sya sa line
EHEM! Nagkalagayan kayo ng loob ah.
Ivann de Peralta hahahhahaa
Dapat pala i boost natin ang sarili natin na we provide our service na kailangan nila, take it our leave it but also you need to have a level of professionalism, kasi kung medyo verbal na baka mga di professional yang mga yan. Pero stay your ground. take pride in what you do. Although we need the job there are far more better clients than them and that will need our service. Set your boundaries.. tama Ms. Honey
I love that Ms. Honey!
Good evening..watching from malabon
Love it, Ms. Honey
Just straight forward.
Be careful with your words. Dami nang marunong ng "malicious compliance" ngayon
Sa mga freelancers coming from the service industry, kailangan mawala ang habit na too tolerating.
Tama po, words are so powerful! You need to be very careful!
I am available during flexible hours because I am also considering my other priorities like sleep, eat, and exercise.
Maintindihan nila yan as long as napaliwanag mo sa interview niyo ni Client.
Let them vent first... pag tapos na sila ikaw naman pero explain your side professionally.. mostly because of emotions kasi wala control... yes as Customer Service kailangan mo sila pakinggan muna let them vent..
TEAMWORK
Yung mga galing sa BPO sanay na sa mga words na mapanakit talaga galing din kasi akong BPO. Pag may mga galit na galit na customers, listen lang ako then sa end tska ako mag explain and give solutions. Dun napapahupa naman galit nila.
Thanks po Ms. Mai
Very well said, Ms Mai
Muntik ko sagutin yung isa "F__k me yourself, you coward!" Hahahaha
Yes! if its addressed directly or sa situation sya upset
haahhaha i dare you -Ms Jing. hahahha nice one po!
Very informative esp for newbies like us. May client ako before i quit bec Im not tolerating and cant contain the pressure.
Ang hyper pala mag-pitch ni Mahar Pedral ang galing!
Oo ibang flavor siya sa amin ni Anna. Ha ha.
Taas ng energy ni mahar
Hindi pa ako nakahandle ng toxic na client. Thank you for the lessons po. Magagamit sa future
Keep the same energy always Mahar Pedral
VABootcamp.ph
Hectic schedules to give more assistance to newbies and even to expert ones! Thanks VAB
Thanks & Godbless!
Wow! Lots of options for more flexible terms for everyone! May free at paid courses, you can start anytime! Do not postpone!
Ikaw na Momshie Mahar! The Hyperness queen of all time
Agree Ms. Glenda! Thanks for sharing!
Late pero dito na ko.
Watching from Calamba.
Hi, Ms.Mai
Great point Ms. Mai, thank you!
Good evening everyone !
Watching from Lanao del Norte.
Hi Rhea Regencia Elepano
Baka puede gawing Netflix series yung sagot ni Ms Honey sa haba 😀
Ms. Honey, pwde din po ako magpa-mentor?
Beware of gaslighting tactics
gas·light
/ˈɡaslīt/
Learn to pronounce
verb
gerund or present participle: gaslighting
manipulate (someone) by psychological means into questioning their own sanity.
Wow! We'll keep these helpful tips in mind! Thanks for sharing!
emotional rollercoaster na - yes po....
na para bang tini-train ka nila emotionally na you would be ready to their beck and call
Never make decisions when you're angry (kahit pabiro)
at pag napuno kana- they will make it seem like you are the one who is emotional and cannot work rationally, unprofessional- so they would have a legal ground to fire you. tas you would have emotional baggage because of that
Subscribe to my channel po. Thank you https://www.youtube.com/watch?v=_pRxUlrXb_Y&feature=share
Yes yes! Proud June Hustler
June Hustler here
Mega mega shoutout to Wakalas Productions Wakalas, represent!
Yes po, we had fun and learned so much!
Thank youuu so much we have fun and learned! Power!
Hmm. Hindi pala frozen si mahar dito sa Facebook live.
good evening! watching from Antipolo City
Team Replay ulit
Good evening every body I'm watching from Davao city .
pano po makakuhang cert
Very good article post.Much thanks again. Fantastic.
Thanks for sharing, this is a fantastic blog. Much obliged.
Awesome post.Really thank you! Great.
I’m amazed, I have to admit. Rarely do I come across a blog that’s both equally educative and engaging, and without a doubt, you have hit the nail on the head. The issue is something that not enough people are speaking intelligently about. I'm very happy I stumbled across this in my hunt for something relating to this.