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How To Sound Confident and Competent When Communicating with Potential Clients

November 18, 2019
by Jason Dulay 
Jason is the founder and CEO of Work from Home Roadmap and VA Bootcamp. Aside from teaching Filipinos how to succeed working from home, he likes traveling, playing board games, and drinking coffee.
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"Most people do not listen with the intent to understand; they listen with the intent to reply."

— Stephen R. Covey

Have you ever watched an interview wherein the journalist appeared to be just waiting for their turn to ask pre-determined questions rather than genuinely respond to what the speaker or interviewee just said? You probably have, and it probably felt awkward and a bit frustrating.

You see, one of the greatest joys of human interaction is to feel heard and understood. If you are the type of person who can make someone feel that, you have a really great chance at making a good impression on a prospective client. It's a crucial first step in getting them to hire you for your services.

In his book 7 Habits of Highly Effective People, best-selling author, businessman, and educator Stephen Covey mentioned active listening as one of the 7 important habits:

"Seek first to understand, then to be understood"

When you use empathetic listening to genuinely understand a person, it compels them to reciprocate the listening and take an open mind to be influenced by you. This creates an atmosphere of caring, and positive problem-solving.

In the context of communicating with potential clients, this gives you an edge. It's not difficult for a client to entrust their business with you if they feel that you genuinely understand and care about their problem.

Do you like what you are reading so far? Then tune in to our next episode of FLIP Chat & Chill to learn more about communicating with prospective clients.

If you are already confident with your technical skills but not with communication, this show will be a great help for you.  Watch the replay here.

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by Jason Dulay 
Jason is the founder and CEO of Work from Home Roadmap and VA Bootcamp. Aside from teaching Filipinos how to succeed working from home, he likes traveling, playing board games, and drinking coffee.

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113 comments on “How To Sound Confident and Competent When Communicating with Potential Clients”

  23. I agree with Phoenix, you can say I haven't experienced it yet but I did my research on it, just make sure na nag research ka nga hehe.. and also, if video or voice call make sure you have that confidence in your voice

    Reply

  28. I sometimes say this: "I have no experience in this particular job, but let me tell you - I already equipped myself with all the knowledge that I need to know, so go ahead, ask me anything." 😊

    Reply

  30. I think it is best to really be honest - and “equipped” when applying or during an interview. It pays that one is well-versed with what is required - this is where VA Bootcamp comes in - precisely to equip the student/would-be VA/“considerer”. The VAB student (or graduate even) of course must make full use/optimize of the available resources/assistance.

    Reply

  49. Re on Noe regarding skills and attitude - just to add, as one saying goes, “Skills can be taught, by attitude can’t” - people everywhere appreciate a good attitude, thus may likely be true for clients.

    Reply

  68. Again, how these interviews come in handy on what Holly mentioned regarding personality / personal styles - learning more on this - and looking forward to “Hustle Challenge” - at least once I get to finish my lessons (soon) :-).

    Reply

  79. Interested po sana ako sa "Next level freelancing" pero nakapag-avail na po ako ng accelerated course dati.. Paano po kaya un??? Mam Honey , mam Anna, mam Holly???? T_T

    Thanks po.

    Reply

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